February 8, 2017 – Workaround to error seen during tax prep of multiple years

Reporting source: IRS Oakland SPEC


Reported error

If you assist a taxpayer with their 2015 tax return and then go on to start their 2016 tax return, you may see the following error message in TaxSlayer when you enter the taxpayer’s Social Security Number (SSN):



To avoid this message:
– You must log out of TaxSlayer and then log back in to begin preparing another tax year.

Thanks to Dana Jenkins from SSA for the info!

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