November 13, 2017 – JOB OPENING for Economic Empowerment Manager @ Sacred Heart CS

Reporting Source: Sacred Heart Community Service

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Economic Empowerment Manager
Public Affairs | San Jose, CA, United States

Sacred Heart Community Service (SHCS) located in San José, CA is looking for a program manager in the Economic Empowerment Program to lead, develop, innovate, and integrate programs to assist low-income individuals and families achieve economic self-sufficiency and develop mutual support systems. SHCS seeks strong leadership to act as liaison with internal programs, external collaborations, and funding entities while developing volunteer leaders and staff to organize for community action and to implement program activities. This individual must be highly organized, possess an ability to work flexibly and creatively, demonstrate superior communications skills, and have a passion for our mission – to build a community free from poverty. For 50 years, SHCS has been one of the leading institutions addressing poverty in Santa Clara County through a strategy that combines meeting basic needs, offering tools for self-sufficiency, and providing opportunities for the wider community to get involved and take action.

Position Summary

The Program Manager for the Economic Empowerment Program will lead, manage, evaluate, and integrate strategies for empowerment and leadership opportunities for members and staff within the Self Sufficiency Area of Sacred Heart Community Service (SHCS). The goal of Sacred Heart’s self sufficiency strategy is for people facing poverty in Santa Clara County to be healthy and economically self sufficient as a result of improved access to peer support, resources, tools and education. This position is designed to support, empower, and inspire a team of staff who work alongside volunteers and local residents in creating economic justice. The Program Manager will oversee program development, identify and monitor program goals to maximize participant success and engagement in their communities, manage the corresponding program budgets and contracts and leverage external partnerships that lead to program success. SHCS seeks strong program leadership to act as a liaison with internal programs, external collaborations, and funding entities.

Description of Duties

Program Management (45-50%)

Leads the development, tracking, reporting, and analysis of program goals, outcomes, team and individual performance metrics in accordance with strategic and operating plans.
Implements strategies for building pathways to individual success and community empowerment utilizing best practices for program implementation and evaluation. Where best practices are unavailable or unable to meet the needs of the local community, the Program Manager will design, develop, evaluate, and pilot a sustainable program model to respond to these needs in accordance with an organizational culture of learning and improvement.
Develops and nurtures collaborative relationships with interdepartmental staff, community members, volunteers, donors, and partners across multiple community sectors that will strategically position Self Sufficiency programs to build a community united to ensure that every child and adult is free from poverty.
Ensures the alignment of Self Sufficiency programs with management priorities including program integration, resource development, interagency and interdepartmental collaboration, communications, leadership development, and advocacy.
Develops, implements, and monitors program evaluation plans in support of strategic outcomes through the administration and ongoing analysis of evaluation measurements. Evaluation plans will include both quantitative and qualitative measurement tools that address short term, intermediate and long term outcomes and may include: financial coaching goals and individualized employment training plans, data management systems, surveys and/or focus groups. The Program Manager will monitor progress and improve programming based on an ongoing analysis of outcomes.
Provides explicit guidance, systems, and timely responses to interdepartmental staff on processes and procedures for referring customers into employment and asset development services.
Work with staff, customers, and volunteers to: provide job coaching, financial education, skills-based workshops, case management, and support for resume preparation. The Program Manager will also work with staff, customers, and volunteers to integrate SHCS programs, leverage partnerships with financial allies in Silicon Valley, and work together with low-income families and community volunteers to build assets and pathways to economic self sufficiency.
Leadership (30-35%)

Provides hiring, supervision, training, performance evaluation and professional development of department staff while maintaining professional boundaries.
Supports department staff in administering needs assessments, outreach, training, scheduling, coordination, supervision, and performance evaluation of program volunteers and interns.
Works in close collaboration with Self Sufficiency staff to provides support and training in the development of leadership among identified customers through program involvement such as co-leading workshops, sharing their stories with their peers and other stakeholders, or identifying and researching actionable social justice issues and campaigns.
Implements the core values of SHCS by engaging volunteers and community leaders, providing volunteers with vision, encouragement, challenge, modeling, training, and empowerment.
Supports the planning and implementation of agency-wide programs, events, training, and outreach efforts.
Represents SHCS in the community through outreach to schools, faith communities, businesses, and community groups.
Administrative (10-15%)

Coordinates the development, training, implementation, and continuous improvement of program policies and procedures.
Adheres to strict confidentiality agreements as deemed appropriate.
Acts as a “mandated reporter” by maintaining strict adherence to the California Child Abuse and Neglect Reporting Law. The Program Manager also supports department staff in keeping updated on periodic amendments.
Supports the development of grant proposals, evaluates and monitors program contracts, prepares reports and meets with funders. The Program Manager monitors grant requirements ensuring all service delivery goals are met and/or exceeded.
Develops, tracks, and manages program budgets in conjunction with and support of finance staff.
Performs other duties as assigned.
Required Qualifications and Experience

Strong commitment to our vision of ensuring every child and adult is free from poverty;
3-5 years of management experience;
2-3 years of community organizing, public affairs, or advocacy experience;
Demonstrated experience working with or convening community partnerships;
Experience leading, developing, and fundraising for culturally competent community building, social work, asset development, employment development, or education programs;
Knowledge of outcomes-based planning, evaluation, and program development;
Ability to multi-task, provide quick responses and highly organized;
Strong written, verbal, and presentation skills;
Four-year degree or a minimum of 5 years leadership experience in social work, education, public health, or workforce development;
Proficiency with databases (such as Salesforce), Word, Excel, Powerpoint, and Google Docs;
Ability to lift up to 30 lbs without assistance and up to 50 lbs with assistance;
The position requires you to stand and walk for prolonged periods of time;
The position also requires computer use up to 6-8 hours per day;
Must be insurable under the organization’s driving insurance requirements;
Must successfully pass a DMV and criminal background check; and
Bilingual/biliterate/bicultural Spanish-English;

Graduate degree in Education, Law, Business or Finance;
Demonstrated program assessment background.
Position is exempt, full-time and reports to the Director of Self-Sufficiency


The salary is commensurate with experience.

Benefits including: medical, dental, paid holidays, sick time, vacation, life & long-term disability insurance, 403b retirement, professional development and more.

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