November 5, 2018

Training Online – Module 01

Module 1: Intake, Interview & QR

After completing this module of training videos, you should be able to login to VITA/TCE Central to complete the Volunteer Standards of Conduct exam, as well as the Intake/Interview & Quality Review exam.

Topics Covered:

  • Quality Site Requirements
  • Volunteer Standards of Conduct
  • Client Intake Process
  • Identification documents
  • SSNs and ITINs
  • Screening and Interviewing
  • Quality Review

Video 1A – Welcome to VITA (15 minutes) – 1A Slide Deck

Video 1B – Client Intake Process (10.5 minutes) – 1B Slide Deck

Video 1C – Client Interview (9 minutes) – 1C Slide Deck

Video 1D – Quality Review (7.5 minutes) – 1D Slide Deck


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