November 5, 2018

Training Online – Module 11

Module 11: Talking to Taxpayers

After completing this module of training videos, you should have a better grasp of how to work with taxpayers at the tax site.

Topics Covered:

  • Gain new interview skills
  • Explaining the return to the client
  • Dealing with conflict
  • Cultural sensitivity

Video 11A – Interview Skills (6 minutes) – 11A Slide Deck

Video 11B – Explaining the Return (3 minutes) – 11B Slide Deck

Video 11C – Dealing with Conflict/strong> (3 minutes) – 11C Slide Deck

Video 11D – Cultural Sensitivity (3 minutes) – 11D Slide Deck

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